The main challenge while designing Computer-Aided Dispatch (CAD) system was to make a simple and clear system that could handle lots of real-time information, especially for emergency situations. This task tested my skills in creating a user-friendly system that meets the needs of dispatchers and first responders effectively.
Senior Product Designer
Discovery Interviews
User Flows
End-to-End Visual Design
Design System
Uncovering the problem
An estimated 2/3 of 450,000+ public sector IT deployments are legacy, outdated systems. The systems lack intuitiveness for making the processes efficient and the ability to scale the infrastructure.
Improve data sharing
Utilizing a 'How Might We' session, our team collaboratively rethought the CAD system's capabilities. This brainstorming approach propelled innovative thinking, ensuring our solutions holistically addressed the unique challenges faced by the Chicago Police Department.
Mapping out user flows
We meticulously analyzed the existing CAD system's user flows and, building upon them, mapped out improved and intuitive pathways to enhance user navigation and streamline critical processes.
Report Incidents
Incident reporting dashboard was designed to provide a clear and streamlined interface, enabling dispatchers to swiftly input, categorise, and prioritise incident details.
Report Incidents
Incident reporting dashboard was designed to provide a clear and streamlined interface, enabling dispatchers to swiftly input, categorise, and prioritise incident details.
Add Comments
Allows officers and agencies to share critical, real-time updates and observations about an ongoing incident for effective collaboration and informed decision-making.
Dark Mode
Dark mode for the CAD system focuses on reducing visual strain during extended use, especially in low-light environments, which is common in 24/7 emergency response centers.
Using Variables in Figma
Utilizing Figma's design system and components, we developed a modular UI that effortlessly toggled between light and dark modes that ensured consistent visuals across themes.
Design System
The power of creating a design system within Figma's streamlined design iterations, ensuring consistent and scalable UI elements.
